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Refund policy

At Amalfee, we strive to provide accurate product descriptions and images so that you can make an informed purchase. Every order goes through multiple quality checks before dispatch to ensure that your products reach you in perfect condition.

Please note that there may be slight variations in product colour due to differences in lighting, photography, screen resolution, and device settings.

Exchange Policy

If you are not satisfied with your purchase, we currently offer size exchanges only. We do not accept returns for change of mind or other reasons.

To request a size exchange, please contact us via WhatsApp at +91 83025 60357 within 24–48 hours of delivery.

The exchange process is as follows:

  1. Contact our customer support team within the specified time period.

  2. Once your exchange request is approved, the product must be returned in its original condition, unused, unworn, with all original tags and packaging intact.

  3. Once the product reaches our warehouse, it will undergo a quality inspection.

  4. After successful quality approval, the requested size will be dispatched within 7–10 working days.

Important Exchange Conditions

  • Size exchanges are allowed only once per order.

  • Multiple exchanges for products from the same order will not be accepted.

  • Products that have been worn, washed, altered, damaged, or returned without original tags or packaging will not be eligible for exchange.

  • Exchanges are subject to product and size availability.

  • If the requested size is unavailable, our customer support team will inform you and may issue a credit note for the value of the eligible item(s).

Refund Policy

We currently do not offer returns or refunds for products once they have been purchased and delivered.

However, in case you receive a defective or damaged product, please contact our customer support team within 24–48 hours of delivery.

For defective or damaged product claims:

  • A parcel opening/unboxing video is compulsory for us to process the claim.

  • The video should clearly show the package and the product from the time the parcel is opened.

  • After verification and approval, a refund may be processed.

  • For approved refunds, applicable payment gateway charges of 3% for prepaid orders and 2% for COD orders may be deducted.

We recommend carefully checking your order at the time of delivery and contacting our support team immediately if you notice any issue.

Contact Us

For exchange or damaged/defective product assistance:

WhatsApp: +91 83025 60357